Cargo Customer Services Manager

We are looking for Cargo Customer Services Manager for one of our MNC logistics client in Karachi.Interested candidates send their CV to umair.shahid@primehr.com.pk , zeeshan.malik@primehr.com.pk Responsibilities •Develop and implement a strategy for operational management such that targeted service delivery standards and SLA’s agreement with customers are effectively maintained •Develop and maintain relationships with Airport Authority and border agencies (customs etc) to facilitate the smooth handling of all customer cargo shipments •Maintain and establish contacts with existing clients/Key account management •Identify training needs and develop an annual training plan for submission to the Cargo Manager.Subsequently manage training delivery ensuring compliance •Manage cargo related projects as assigned by the Cargo Line Manager Salary: 80-130k + company benefits Qualifications •Graduate in a business discipline with 6 years’ experience in ground handling / cargo / airline / Logistics industry, of which a minimum of 5 years in a managerial level. •Must have a thorough knowledge of all aspects of rules and regulations of IATA, experience with audits and certifications such as Cargo2000, TAPA, AHS, ISAGO, and ISO as well a profound knowledge of cargo IT, reporting etc